Terms of Service

Last updated: August 21, 2026

1. Acceptance of these terms

These Terms of Service (the “Terms”) form an agreement between Ignite 5ive, established in Quebec, Canada (“Ignite 5ive”, “we”, “us”) and the company that engages or uses our services (“you”, the “Client”).

You accept these Terms by using the website, requesting access, opening an account, or using any of the Machines. If you accept on behalf of a company, you represent that you have authority to bind it.

The Ignite Machines are business tools. They are not offered for personal or household use and are not directed at consumers.

If you have also signed a proposal, order form or specific agreement with us, that document prevails over these Terms wherever the two conflict.

2. Definitions

• Machines — the software products we operate under the Ignite brand: Marketing Machine, Project Machine, Brain Machine, Lead Machine, Quote Machine, and any others added over time.
• Application — the web application at machine.ignite5ive.com.
• Workspace — the isolated environment where your company's information lives.
• Your Content — everything you or your team upload, connect or generate inside a Workspace.
• Output — the material the Machines produce from Your Content: drafts, analyses, images, tasks, reports.

3. Access is invitation-based

There is no open sign-up. Access to the Machines is granted after a request and a qualifying conversation. We reserve the right to accept or decline any request, without an obligation to explain why.

Once approved, we provision your Workspace and send the invitation. Each Machine is enabled separately.

4. Your account

• You are responsible for activity that occurs under your credentials.
• Accounts are personal — do not share one account between several people.
• Tell us immediately if you suspect unauthorized access.
• Your Workspace administrator controls who gets in, with what permissions, and which clients they can see. Keeping that list current is your responsibility, particularly when someone leaves your team.
• You must be at least 18 and legally able to enter into contracts.

5. Fees, billing and cancellation

• Fees, currency and billing frequency are those set out in your proposal or order form. Figures published on the website are starting references, not a binding offer.
• Subscriptions are billed in advance and renew automatically for equal periods until cancelled.
• Fees exclude applicable taxes, which are added where they apply.
• Cancellation: you may cancel on 30 days' written notice before the next renewal. Cancellation takes effect at the end of the paid period in progress.
• Periods already invoiced are non-refundable, unless the law requires otherwise or we agree in writing.
• We may adjust pricing on 60 days' notice. If you do not accept the adjustment, you may cancel before it takes effect.
• If an invoice goes unpaid for more than 15 days, we may suspend access after notifying you. Suspension does not cancel amounts owed.

6. Acceptable use

In using the Machines you agree not to:

• Break applicable law or infringe third-party rights, including copyright, trademark and privacy rights.
• Upload sensitive personal information — health, financial, biometric, or children's data — without telling us first and without the necessary legal basis.
• Send unsolicited email, or use purchased, scraped or non-consented lists.
• Generate or publish deceptive, defamatory or discriminatory content, or content impersonating a person or organization.
• Attempt to breach security, reach other Workspaces, reverse-engineer the Application, or extract data by automated means outside the intended features.
• Resell, sublicense or give access to the Application to parties outside your company without our written consent.
• Deliberately overload the infrastructure or evade usage limits.

If we detect a breach that puts the service, other clients or us at risk, we may suspend access immediately and will notify you.

7. Your content is yours

You retain ownership of Your Content. We acquire no ownership rights in it.

You grant us a limited, non-exclusive, revocable licence to host, copy, transmit, display and process Your Content for the sole purpose of operating the service for you — which includes sending it to the AI and infrastructure providers listed in the Privacy Policy. That licence ends when you delete the content or when the agreement ends, save for copies in backups that expire on their normal cycle.

You represent that you hold the necessary rights in Your Content and that our processing of it infringes no third-party rights or privacy obligations that apply to you.

As to your own customers' personal information that you load into a Machine, your company is the controller and we are the service provider. We act on your instructions.

8. AI-generated output

The Machines use artificial intelligence models. That carries concrete consequences worth stating without hedging:

• Output can be wrong. Models produce plausible text, not verified truth: they can invent facts, quotes, figures and sources.
• Reviewing before publishing is your responsibility. Nothing is published or sent without someone on your side approving it. That review is part of the service you are buying, not an optional extra.
• Output is not advice — legal, accounting, tax, financial, medical or professional advice of any kind.
• As between you and us, Output generated for your Workspace is yours, subject to your account being current on payment.
• AI models can produce similar results for different clients from similar instructions. We do not warrant that Output is unique or protectable by copyright — in several jurisdictions machine-generated material has limited protection.
• We do not guarantee search rankings, reach, engagement or commercial results. SEO and marketing recommendations are exactly that: recommendations.

9. Third-party platforms

The Machines connect to third-party services — LinkedIn, Facebook, Instagram, Google Analytics, Google Search Console, Google Calendar, email providers, among others — when you authorize it.

• Use of each platform is also governed by that platform's terms. Complying with them is your responsibility.
• Those platforms change their APIs, policies and limits without consulting us. If a connection breaks because of a change outside our control, we work to restore it, but we are not liable for the interruption.
• We are not liable for suspensions or restrictions a platform imposes on your accounts.
• You can revoke any connection from your Workspace settings or from the platform itself.

10. Email sending and anti-spam

If you use email-sending features, additional rules apply, and they are not negotiable — misuse damages sending reputation for everyone.

• You warrant that every recipient consented — expressly or by implication, as applicable law allows — to receive your messages. No purchased lists, no addresses scraped from websites, no inherited lists with no record of origin.
• You must comply with applicable anti-spam law, including Canada's Anti-Spam Legislation (CASL) and, where relevant, the US CAN-SPAM Act and the EU GDPR.
• Every send must clearly identify the sender and include a working unsubscribe mechanism. The Application adds this automatically: do not remove or disable it.
• Unsubscribes and complaints are processed immediately and are final.
• If your bounce or complaint rates compromise sending reputation, we may suspend sending without prior notice.
• The domain you send from must be authenticated (SPF, DKIM and DMARC) and verified before the first send.

11. Our intellectual property

The Application, the Machines, their code, design, interfaces, system prompts, documentation and the Ignite 5ive brand are and remain ours. These Terms grant you a right of use for the term of the agreement, not a transfer of ownership.

If you give us feedback or suggestions, we may use them to improve the product with no obligation to compensate you, and without that affecting your rights in Your Content.

12. Confidentiality

Each party will treat the other's non-public information received through this relationship as confidential, and will use it only to perform the agreement. The obligation survives three years after the relationship ends, and indefinitely for information that constitutes a trade secret.

Information is not confidential where it was already public, where the receiving party already lawfully knew it, or where disclosure is legally compelled — in which case the other party will be notified where it is lawful to do so.

13. Service availability

We work to keep the service available, but we offer no guaranteed service level unless one is agreed in writing. There may be maintenance windows, infrastructure-provider outages, or incidents outside our control.

We may modify, add or withdraw features. If we withdraw a feature you materially depend on, we give at least 60 days' notice.

14. Warranties

The service is provided “as is” and “as available”. To the fullest extent the law permits, we disclaim all implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy of Output, and uninterrupted or error-free operation.

Nothing in this section limits rights that applicable law declares cannot be waived.

15. Limitation of liability

To the fullest extent the law permits:

• We are not liable for indirect, incidental, special, punitive or consequential damages, including lost profits, lost goodwill, lost data or reputational harm.
• Our total aggregate liability for any claim relating to the service is limited to the amount you paid us in the twelve (12) months preceding the event giving rise to it.

These limits do not apply to wilful misconduct, fraud, gross negligence, or liability that the law does not permit to be limited.

16. Indemnification

You agree to hold us harmless against third-party claims arising from: Your Content, your breach of these Terms, your use of Output without the review required by section 8, your email sends, or your breach of applicable privacy or anti-spam law.

17. Termination and data exit

• You may terminate as described in section 5.
• We may terminate on 60 days' notice, or immediately if you materially breach and fail to cure within 15 days of our notice.
• On termination you have 60 days to export Your Content. After that we delete it in line with the retention schedule in the Privacy Policy.
• If you ask us in writing within those 60 days, we will help with the export.
• The sections on intellectual property, confidentiality, warranties, limitation of liability, indemnification and governing law survive termination.

18. Changes to these terms

We may update these Terms. Material changes are notified to account holders by email at least 30 days in advance. Continuing to use the service after that date constitutes acceptance. If you do not accept them, you may cancel before they take effect.

19. Governing law, jurisdiction and language

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules.

The parties submit to the exclusive jurisdiction of the courts of the judicial district of Montreal, Quebec. Before going to court, both parties agree to attempt a good-faith direct resolution for 30 days from written notice of the dispute.

Language. The parties acknowledge having expressly requested that this document be drawn up in English. Les parties reconnaissent avoir expressément demandé que ce document soit rédigé en anglais. A Spanish version exists at /terminos; in case of discrepancy between versions, the Spanish version prevails.

If a court holds any provision invalid, the remainder stays in force and that provision is construed as closely as possible to its original intent.

20. Contact

Ignite 5ive
Quebec, Canada

See also our Privacy Policy.